Kroll

Kroll is one of the most widely used pharmacy management systems (PMS) in Canada, developed by TELUS Health. Pharmacies use Kroll to manage patient profiles, drug catalogs, dispensing records, billing, and prescription workflows. It is the system of record at the centre of day-to-day pharmacy operations.

Why Kroll matters for automation:

Because Kroll holds the patient profile, drug history, local drug catalog, and (for compounding) the mix catalog, any automation that enters prescriptions has to work with Kroll’s data, not around it. A tool that only reads a fax and types text cannot know which manufacturer you stock, whether the patient already has a recent fill, or which of several strengths the prescriber intended. That context lives in Kroll.

How AutoRx interacts with Kroll:

AutoRx is purpose-built for Kroll. Before it writes a prescription, it reads:

• the patient profile and recent drug history,
• your local Kroll drug catalog, what you actually stock and your preferred manufacturers,
• the Health Canada DPD as a fallback when a product is not in your catalog,
• and your mix catalog for compounded preparations.

It then selects the correct DIN, maps the sig, and writes the prescription back into Kroll asynchronously, routing anything low-confidence to your team for review.

Native integration vs screen-scraping:

AutoRx integrates through the Kroll data layer rather than by simulating clicks on the Kroll interface, so routine Kroll updates do not break the integration. That is the difference between native Kroll automation and RPA bots.